Refund & Return Policy

You may request a return within 7 days from the date of delivery. Requests made after 7 days cannot be accepted.

For food safety and hygiene reasons, no refund or return is possible once a pack has been opened, unsealed, or its tamper seal broken — even if it is within the 7-day window.

A return is eligible when all of the following are true:

• The pack is unopened, unused and in its original sealed packaging.
• All labels, seals and included inserts are intact.
• The request is raised within 7 days of delivery.
• You can provide the order number and photographs of the pack.

If your order arrives damaged, leaking, expired, or is not what you ordered, contact us within 48 hours of delivery with photographs of the outer parcel and the product. We will send a free replacement or issue a full refund including shipping — no return shipping cost to you.

• Opened, partially used or decanted packs.
• Returns requested after 7 days from delivery.
• Products damaged by misuse, improper storage, moisture or heat after delivery.
• Items bought at clearance or marked non-returnable.
• Free gifts and promotional items.
• Dislike of taste, strength or aroma preference (tea is a matter of personal taste).

• Email owner@zamindartea.com or call +91 90258 00600 with your order number and reason.
• Attach clear photographs of the sealed pack and the shipping label.
• We confirm eligibility within 2 business days and share return instructions.
• Do not ship anything back before receiving our confirmation.

For damaged, defective or incorrect items, we bear the return cost. For change-of-mind returns on unopened packs, return shipping is borne by the customer and the original shipping charge is non-refundable.

• Refunds are approved after the returned pack is received and inspected (typically 2–4 business days).
• Approved refunds are credited to the original payment method within 5–7 business days; your bank may take a few days more to reflect it.
• Cash on Delivery orders are refunded by bank transfer or UPI to details you provide.

Orders can be cancelled free of charge any time before dispatch — email us as soon as possible. Once dispatched, the return policy above applies.

If a parcel is returned to us because the address was incorrect, no one was available, or delivery was refused, we refund the product value less the shipping and return-freight cost actually incurred.

Write to owner@zamindartea.com — we read and reply to every message personally.